Let me add put one more issue on the table. this is not a feature request but an existing feature that is broken on the platform since months.
Console provides for requesting contract notes in various formats - PDF, XML etc. For commodoties, the XML format has been broken since atleast 2+ months. When one requests this, all that is received is a ‘No contract note found’ message. I raised this issue back in April with the support team at first and then here in the forums, and i suspect it was broken even before that.
The responses from support team and from the team here in the forums was quite different. Nevertheless, my post was ‘hidden’ after acknowledging the issue, and I have since been made to exchange private messages with the forum support team.
In a nut shell, they keep pushing the timelines due to complexity of the resolution!
Really @nithin. I can understand the complexity part if the feature didnt exist - but to fix a broken feature that worked perfrectly fine for a long time, the reason being given out is nothing more than lame.
If you cannot fix this timely, you should atleast disable or remove this from your platform instead of having users continuously wait for it to be fixed. If you have provided a feature, either make it work or dont provide at all!
This is not a vent out post, but to bring to your notice that a certain level of consistent UX is expected from a company with such a large user based in a regulated industry.
Here is the post that was ‘hidden’