Auto Log off KITE

Zerodha Zerodha platforms
1

In recent time I found that Kite is getting log off on its own, I using safari browser long time, but in last 2 to 3 weeks I experiencing this. @Arockiya_Raja @siva

2

During what time ? because everyday morning after all the processes are finished we auto logout , this is as per regulation, so wondering what time you logged in?

3

I usually log in around 8:45AM daily but after market open I noticing it getting log off after some time automatically after 9:15. But today even after login at 9: 20 again I got log off at 9:30.

4

This should not happen, unless someone logged in from other point, can you change password and let me know if this happens again?

5

I have 2 accounts and 2 factory authentication is with me, both experiencing same. I also check by changing password and let you know. But especially in morning time.

1 Like
6

Today also I experienced auto log off even after changing the password

7

Will get this checked on monday.

@DhanushK

2 Likes
9

Could you please share your client ID so that we can have someone from the team reach out to you?

10

I have 2 accounts YM0773 & DD2148

11

Our team has reached out to you, and will assist you further in this regard.

1 Like
12

today there was no issue.

1 Like