I am sending emails regarding this since last few days, but not getting any feedback from Support team in this regards. Hence posting this in this forum as well.
- Today I have purchased GBPINR Futures @ 88.9125 thru BO with a SL of 0.1000 i.e 88.8125 With a trail of (0.1500) and target of 0.3500 (89.2625) . I have attached a screenshot of the same as last time you told me that there was no Trail placed by me (but i was sure, i did) hence I asked you to send me a screenshot of the same which i haven't received till date.
- For almost 2 & 1/2 hrs..GBPINR futures couldn't cross up my trail of 0.1500 so remain @ 88.8125. Suddenly around 1.30pm it went past to 89.2200 (4075 points up from my original Stop loss and Today's High till time) Image attached then came down swiftly and started moving around 89.1200. By this time my SL should have trailed to 89.1125 but it had not happened and my SL was still sitting at 88.8125. Since i was not able to edit SL in kite I changed (lowered) my target to 89.1500 which was earlier 89.2625.
- I immediately logged in to Pi and then changed my SL to 89.1125 which hit around 1.38 pm.
What i want to point out is
- Modifying SL order is not possible in KITE
- Trailing SL is also not happening in KITE
kindly rectify these issues on Urgent basis. Because, later this GBPINR retraced and came down 88.4775. If i would not have changed by SL manually, it could have hit my original SL of 88.8125 and my Position would have been in LOSS.
Thanx & Regards,