Hi @VenuMadhav - Looping @nithin as well.
@d_p has raised his concerns since he got dissatisfactory answers from customer care.
I myself have experienced that nowadays not only Zerodha, even most of the companies customer care persons are not knowledgeable enough to guide and resolve the customer queries. Even the customer himself has more knowledge than them.
The top brass people who started and worked in the company from the beginning has very good knowledge, but when they scale up they just do mass hiring of people. Those people doesn’t even understand what we are asking. They just simply copy paste the answers which are already available in the company support forum. The same forum even customer can access and read it.
Their main motto is just to close the ticket in their bucket list by hook or crook rather than actually care to resolve the customer real queries/problems.
We as a customer have to right to ask the questions during dissatisfaction and Zerodha as public company must resolve our queries. This is what we already discussed in this forum as the lack of transparency here.
What happened to @d_p might happen to other customers also tomorrow. So everybody cannot run behind your tail for these issues. You being a senior person who has more insights, When we get correct answer from you now, Everyone can benefit by reading in this forum even after many years when they face this same type of issue.
I recommend even you can add this in varsity or in zerodha blog for more clarity.
When you give proper clarity to all of us, then we might know who is actually wrong here, whether it’s your company or @d_p.
You don’t need to give any account specific information here,
What we want to know is when 50% of shares is already bought by RMS. Why the contract note is sent for full 100% for close out basis. I can understand that you told to put ourselves in shoes of buyer and being a buyer myself, I can able to understand this. But if the stock hits upper circuit on 2nd day then your point seems to be valid. But when it actively trading in large qty and even though the RMS has bought 50%, still why there is a need to punish the seller for full damage ?
Also pls clarify the queries which were asked here - Youtube - A new way of manipulation and Scams! - #45 by tradewealth
If you give a proper answer to this then it will be beneficial for all the customers here and we all will get more clarity and transparency, then we are good to close this topic.
We all have seen many times, a tiny spark is enough to get a bad name for any company which will grow over the time as a huge snowball.
I hope zerodha as a customer centric company you will give proper answer to resolve this confusion which will bring more trust and transparency on zerodha as well and this is the chance you can close the issue before things getting out of your hands, later more and more retailers will join hands to question you on this topic.