It appears to be true to me too, now that @nithin has not found time to answer this post of mine after 10 days. I think he would not have got time because he might be busy making Bahubali 3 with his brother and his team is busy cleaning the mess they have already created.
Frankly, it needs no special skills to handle NRI customers with the current set-up they have already created. All the people who serve me at Axis Direct are similar to the people in Zerodha, only I think Nithin has no interest here. I understand there are two parts of the business - one to meet the expectation of the existing customers and the other to expand into new avenues and Zerodha seems to give importance to only the first part - which may be okay as per their business plan.
It’s funny that their team first wanted to open an account for long-term portfolio and let me get stuck without having a derivative trading set-up until I run after IL&FS to open CP code.
Now, maybe this thread will go unanswered or get deleted as Nithin has no point to make 