Nithin Kamath as a GPT

[Arockiya_Raja]

@247NH

When we refresh the chart, a new open is created for the same minute candle. I’m unsure if others are facing this, but I haven’t raised the concern via Zerodha ticket because of bot replies and copy-paste responses.

On TV v1, select the necessary timeframe and click “Save a default template”. The new chart will open with the same preferred timeframe.

On TV v2, if the user clicks “save as default layout” or keeps some settings for 30 seconds, they will be saved as preferred settings.

I think there is some confusion about the functionality. There is no issue with setting up the default timeframe. Can you share the old ticket number? I will arrange a callback to address it promptly.

In the first reply, the representative didn’t provide proper guidance. If the person who was handling it earlier isn’t available, the ticket gets passed on to another person.

@hanan

We’ll continue to train and sensitize people so the experience is great for all.

@247NH

It feels like valuable feedback gets treated like Z+ security, making it hard to address. Having a separate feedback page could be more effective, allowing developers to act on it promptly, ultimately reducing work costs. Depending solely on tickets for feedback turns out to be quite a challenge.

Based on tags, the relevant business analysis team reviews such suggestions and adds the feasible ones to to-do list.

[247NH]

@Arockiya_Raja

On TV v1, select the necessary timeframe and click “Save a default template”. The new chart will open with the same preferred timeframe.

On TV v2, if the user clicks “save as default layout” or keeps some settings for 30 seconds, they will be saved as preferred settings.

I think there is some confusion about the functionality.

I encountered an issue with the candlestick, and you promptly highlighted the set as the default chart template. You had already resolved the ‘set as default template’ matter in another thread, and I truly appreciate your assistance. Thank you.

When we refresh the chart, a new open is created for the same minute candle.

I hope I had shared the same minute candle with OHLC.

Since Nithin introduced the beta version, this issue has never been addressed. If I will raise the concern with the team via a ticket, their typical response will, ‘We are constantly improving our services,’ along with the suggestion to clear the cache. However, this solution doesn’t seem reliable in the long run.

In browser developer tool, it shows error for Nifty 50 line chart. What would we expect with rest of the chart.

[Arockiya_Raja]

@247NH

When we refresh the chart, a new open is created for the same minute candle.

When a chart is opened, live candles are formed on the user’s computer or mobile using the ticks or prices streamed from Zerodha’s end. Historical candles or the pre-existing candles on the chart are stored at Zerodha’s end using the market data received from exchanges. The data used to form candles on the user’s device could be a subset of the actual data received by Zerodha. This can happen due to variations in internet speed and uptime, resulting in the user receiving fewer ticks. Consequently, the candles plotted on the user’s device may slightly differ from the candles saved at Zerodha’s end for historical data. When the user refreshes the chart or opens a new one, Zerodha streams the historical candles, replacing the previously plotted candles from the time the chart was opened. This can lead to slight differences in how the chart appears upon refreshing or reopening the same chart. This is common across platforms.

@247NH

Since Nithin introduced the beta version, this issue has never been addressed. If I will raise the concern with the team via a ticket, their typical response will, ‘We are constantly improving our services,’ along with the suggestion to clear the cache. However, this solution doesn’t seem reliable in the long run.

Is the issue intermittent or consistent? Is there a pattern? Can you DM your client ID? We may need a few more details to address it.

[247NH]

@Arockiya_Raja

When a chart is opened, live candles are formed on the user’s computer or mobile using the ticks or prices streamed from Zerodha’s end. Historical candles or the pre-existing candles on the chart are stored at Zerodha’s end using the market data received from exchanges. The data used to form candles on the user’s device could be a subset of the actual data received by Zerodha. This can happen due to variations in internet speed and uptime, resulting in the user receiving fewer ticks. Consequently, the candles plotted on the user’s device may slightly differ from the candles saved at Zerodha’s end for historical data. When the user refreshes the chart or opens a new one, Zerodha streams the historical candles, replacing the previously plotted candles from the time the chart was opened. This can lead to slight differences in how the chart appears upon refreshing or reopening the same chart. This is common across platforms.

Got it! I realize my previous responses may have been inappropriate. I apologize for mistakenly pointing out random errors and issues that weren’t actually present and for not identifying my own mistake earlier. I realize now that I might have been playing the blame game.

@Arockiya_Raja

Is the issue intermittent or consistent? Is there a pattern? Can you DM your client ID? We may need a few more details to address it.

No need to worry about it. I am content with what I’ve received. Thank you, @nithin and @Arockiya_Raja, for your contributions to keeping the Zerodha trading community vibrant and active.