Just received this email today at 6:30 pm:
Now here are my questions:
- Why do you guys let me create a position which exceeds provisional margin in the first place? Why didn’t the extra orders get rejected? This has happened three times this month.
- Why can’t you send this email within market hours? I could have trimmed my position if you’d had done so. I am extra vigilant and trim positions as soon as margin goes negative. Could have handled this immediately as well.
- I don’t have fund right now to add into the account. What will happen? [Please don’t give me what ‘could’ happen but what ‘will’ happen. Hope the query is clear.]
- In the current month, this is the third instance. Why the email says that this is the fourth instance? Why the count is wrong?
- Why should I suffer margin penalty [as your email says] if Zerodha is the one which let me create the position, did not tell me to trim the position at the right time, and does not listen to me when I tell them to smoothen the process? I would say this is the third time you guys have actually missed on margin counting and you should mention the same in your email instead of making your user a culprit. Don’t you think so?
@nithin I have repeatedly requested your team to sort out the visibility on margin front. Such instances should not arise in the first place if you are transparent about margin on the interface itself. It’s currently being handled in a highly unprofessional manner through intermittent emails and automated calls. This needs your urgent intervention.