Apologies for the tone of the earlier support response. While it may have come across as though the issue originated from within Zerodha, this incident affected most commodity brokers, including us, and a bulletin was shared at the time to inform clients.
I’m also sharing a few screenshots from other brokers and clients that acknowledge the issue was widespread across the industry.
That said, we’re not trying to shift responsibility to the exchange, but only to clarify that the problem didn’t arise from our systems. We completely understand your situation and genuinely empathize with what happened. We’ll review the losses in detail, take it up with the exchange, and see what can be done to make things right. Please be assured that we’ll do our best.
Fyers:
Angel one:
Kotak:
