@Meher_Smaran ticket no 20230707960892
Banks are different and trades are different. Even in USA brokers are down many times. Last time NSE was down. Who should give refund that time.
Problem is from BSE side. Why do you expect zerodha to give you refund.
Many times even HDFC is down many times. At least zerodha is not down so much times.
Just curious. Do you trade weekly options ?
Is there any hope of getting refunds
I had 65500pe which went ITM, unable to exit or even hedge with calls because margin was fully blocked and not able to move the strikes 
I have raised complaint on support portal but they are giving me generic replies saying we are not responsible for IBT downtime 
Would be of great help if someone can guide from zerodha team
Weāre sorry for this. Can you please DM me your ticket number? Will get this checked with the team
Never do that again my friend.
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I was given the same response. They also claimed that the issue was resolved in āsometimeā which I donāt believe is true.
As I have said earlier, it is not unusual for electronic systems to go down. But there should be some accountability. No matter where the mishap happens, itās always the end user who pays for it.
Your team called me now
The resolution is pending, anyway posting the ticket number for reference [#20230707348023]
I do understand the risks of downtime being from the IT field and no system can run with 100% uptime
but what happened was an unfortunate incident. I have lost 14k earlier too in one of the expiry (post 3pm) in 2021. I didnt know that we can raise support tickets to get back a refund or resolution back then
Wish i had done this earlier 
If the glitch happens mid day then its easy to adjust or handle it but last 45 minutes seals all the hope
Totally! What is really appalling is that they still charge their commissions for it.
Actually im not using all my capital
Only using a having a part of it in the account and slowly scaling. I dont mind paying brokerage since im just learning but these are making things very tough 
You should have hedged after transfering from your bank account
Intraday traders esp. expiry traders seldom opt to hedge as it reduces their earning potential.
I meant in a different context. That he could have bought Deep ITM Nifty once he learned he was trapped in Sensex.
That post seems so triggering. People are so nastyā¦pondscum! Iām so sorry you had to go through that.
That is not always true. You can buy closer hedges to free up margin and use it elsewhere.
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In 2020, i have faced an NSE exchange glitch (BSE was up), The exchange stopped at around 11:30am and all brokers had to close clients position at 3pm. After 3:30 NSE gave an extra 1hr to trade while most of the retailers positions we exited by brokers.
I have lost all money that day. But i blame it on myself for taking big risks which blew my account even though it was an exchange glitch and exchange should insure the amount.
There were a lot of āfreak tradesā happening that time (2021).
I have lost money multiple times due to these glitches.
Itās like Natural disaster in digital world. Flood, earthquake, warā¦ A shopkeeper may lose his shop one day or a company may lose a big amount due to this in real world. Itās the risk of doing the business. Only difference is insurance. Here we donāt have it.
Lesson learnt:
- No system can be up all the time.
- Take small risks and preserve capital for good trades.
- Diversification and money management is very important.
- If i trade often, the probability of winning is very low (Like hitting green space in roulette) looking at the charges, taxes, and glitches like these.
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Tech glitch I doubt whether it can be clubbed along with natural disaster and war. While it can happen every now and then the players involved should be made more accountable for what happened when customer money is on the line.
Also because of things like these happening I am mostly an option buyer. When I sell I keep close enough hedge. Even stops are not very sacrosanct with tech glitches.
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I donāt buy options regular.
I only buy options or futures when I have to buy stocks for long term.
And mostly to hedge
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