Zerodha kite charts reliability while executing trades

Hello ,

Today I faced one strange scenario where my order for hdfcbank future get executed @ 977.4 and my SL hit . When I checked the chart I noticed the low of the candle was 977.85 at that time and even for next 2 hrs the low was maintained at 977.85 .How come my order got executed ?

I have raised one support ticket for this and talked to customer service but didn’t get satisfactory answer for this .

Its really pathetic as the same price reached till 990 in next 40 minutes .So I could have earned minimum 7k which I ended up loosing 1500 .

Has anybody faced similar issues ? How to escalate this ?

A post was merged into an existing topic: I placed a stop loss order which got executed, but I don’t see my stop loss price on any charts be it on NEST, NSE, Amibroker or any other chart?