1.Mandate not received – We act as intermediaries, submitting the application without control over the mandate process. Once the application is submitted to the exchange, the sponsor banks send the mandate. We’ve explained the reasons for not getting the mandate here.
Check out how the IPO application process works here.
Also, if you do not receive the mandate within 1 hour of submitting your bid, one may delete and resubmit the application. For more details, please read here.
One may also delete and reapply in case the transaction fails/mandate gets rejected.
Remember, you can only delete your IPO application between 12 p.m. and 4:30 p.m. during the issue window. If you’re still not receiving the mandate after 1 hour of placing the bid in your UPI App, you have the option to apply via Netbanking.
If one encounter issues with UPI mandates, applying for the IPO using net banking is also possible. To learn about this process, please click here.
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Mandate status not updated even after the mandate is accepted- Sometimes it may take up to the end of the day and the UPI payment status may not get updated on Console. If the funds are blocked in your bank against a valid application, the RTA will consider the bid for allotment.
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Ipo funds blocked not released - The mandate for IPO applications is revoked after the allotment. On revocation, funds will be unblocked in your bank account.
Certain banks may not complete revocation until the mandate end date. One may raise a request with their bank to release funds anytime after the allotment date in case the allotment is not received.
In case the mandate is not revoked after the mandate end date one can write to NPCI at [email protected] with the application number.
- Apply in multiple categories - To know how to apply in multiple categories, check the support article here