Guys, I have been charged 1 paisa for all delivery trades since sometime. I only observed it yesterday and I raised a support request. The rep. said that 1 paisa per contract note will be charged from now on and directed me to the charges page.
I was shocked to learn that there are more charges added now without any intimation to the customers. Check the charges page for sure https://zerodha.com/charges.
@nithin No doubt that you changed the landscape but at least have some degree of communication with your customers so that they are not taken by surprise. How much effort it takes to send an email to customers intimating them of changes in the policies? Slowly you guys are becoming complacent.
Hmm… there have been no charges which has changed in the last few years.
The 1 paisa we are required to put as we can’t have a contract note with 0 fees. So we put that token 1 paisa. It has always been like this. Can you share the ticket number
Not related to question, but is it really required to show 1 paise as charge ? Finvasia is absolutely 0 across all segments and they never show such 1 paisa charge on their contract notes
As per Indian contract laws, any contract is bound to have some consideration. To comply, a token like 0.01 paisa is generally kept as consideration to tick the legal compliance box!