Casual question for customer support staff

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1

This is just a general question for any staff working in customer support.

Im sure getting so many emails must be difficult to handle.

So, after you put your efforts to reply to a client’s emails , do you like when the client replies back with platitudes like " thank you", “I’m grateful for resolving my issues”, " oh goodness , this issue was troubling me since so many days"… Or do you prefer to not hear back , because it increases the volume of emails in your inbox ?

2

I am not in this line, but when I get someone telling me thank you, it makes my day. I am sure these guys will feel the same as they put in so much efforts in solving others problems.

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3

Yeah, would be nice to see those kind of messages.