coin web - fixed deposit not provided, no refund given

Zerodha
1

Good Evng All,

I tried to book fixed deposit at coin web portal , not sure for some reason it didn’t happen but the amount debited from my bank account. In the orders section, it is showing as success even though there is no fixed deposit provided in the holding section.

I have raised the support ticket (20260212941258) for the same on 12th Feb. I have been regularly following up with the support team, all i can get is automated replies and standard answers like we were working on it update you shortly.

I am tired of waiting so long for just to provide refund. Kindly help or provide suggestion to reach the (alternate support team/medium/any government entity) ?

Thanks

2

Hi @sai_manoj,

This has been escalated to the backend provider, and we have been actively following up for an update. We are on top of this, and you will have an update on the ticket shortly.

1 Like
3

Hi @Arjun_Oberoi , Special Thanks for helping on this. My amount has been refunded back to the bank account. Thank you!

1 Like