Customer Care lessons from Kuvera

@Cosper,

I have been holding patience for a long time, brother.

Please check the timestamp. June 2019 when I first reported the issue. This was never accepted as wrong by Zerodha. Did this question ever cross your mind, why was the manipulated timing accepted at the first place. From Zerodha’s compliance officer to 1000 of employees working at Zerodha to and even Nithin himself didn’t speak against this lowering cut-off being wrong against investors, snatching their rights. Don’t they have the conscience and consciousness for the right and wrong.

Meanwhile, I researched about this issue. Learned about SEBI Scores etc.

In Oct 2020 I raised an official ticket asking for an official stand on the issue of cut-off timing different than SEBI rules. When I didn’t receive a proper response, I replied back saying I need an official statement from Zerodha before filing a complaint at SEBI Scores. That’s when Zerodha team on written record said that they will correct it soon.

The. ‘soon’ has already passed 6 months. No body answers on my official ticket when I follow up asking the monthly progress. I have become an unpaid public project manager on this case. Still there is no ETA.

Considering Nithin’s response above that it is WIP I have not filed a complaint yet at SEBI Scores. I have filed a complaint against BSE Star for restricting us at 2:30 when SEBI allows till 3 pm. Respecting Nithin’s words I didn’t file a complaint against Zerodha. Now it is his turn to respect my time. And I certainly don’t have unlimited patience.

Hope you understand.

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