Would greatly appreciate if your support portal is updated before you send out e-mail flyers to customers on the new change that you are brining or have brought. This could also act as control checkpoint for your content team to be upto date on support portal or if you cannot implement why not again inform the customers if something couldn’t be implemented?
Ex: funds withdrawal.
The email from zerodha on 11th Dec communicated on the same day fund Withdrawal, but this is not updated on the support portal which you highly regard and there is no update about this facility being rolled back over email and the reason on zconnect is 24X7 NEFT transactions are not available on the corporate portal of our banking partners yet. We are working with them to enable this for same day fund withdrawal for all our clients.
This is such a lame explanation, we are now in April 120+ days after the event, when RBI has given direction there is no bank who cannot follow even if banks are playing this low, I will move to a better bank and I know HDFC is a river horse who care less for customers.
But this is very unhappy situation while you thrive to bring excellence and be the trend setter in broking firm, I feel things are geeting laidback.