Has anyone faced problems in credit of income tax refund (after successful ITR processing) for AY2019-20 to a prevalidated bank account where PAN is also linked with the bank account? If so, what is the resolution process. We have already called CPC support multiple times, and also raised grievance on efiling site.
Following is (long) description of the problem. Thanks for any suggestions and help.
One of my relatives income tax refund for AY2019-20 is not getting credited to his bank account. Efiling status as part of refund failure is “PAN not linked to bank account”. He has requested for refund reissue and refund reissue by CPC/AO has also failed twice with same reason.
- Bank account (HDFC) is prevalidated. The status on efiling says bank account as “Validated and EVC enabled”.
- He has been getting refund into same account for last 3-4 years.
- Bank account and PAN is linked. Status on netbanking says the same and he also confirmed with the bank branch.
He called CPC multiple times and each time he was told to submit a Refund Reissue request after 3 days. He is not able to submit a new request and the error messages says existing reissue request is already pending.
In response to grievance submitted on efiling site, the resolution message suggested that the prevalidation of bank account has been invalidated (not joking). So he should validate the bank account again. There is no provision to validate a bank account again, he can remove the account, but will he be able to add the same account again?