The issue of double debits in UPI AutoPay transactions occurred due to an issue within the payment aggregator services at the time the debit requests were pushed from our side. As a result, a few mandate debit requests were processed twice by the sponsor bank, leading to the funds being debited from the bank accounts of impacted users.
We have identified the root cause and have deployed a fix at both the payment aggregator and at our end to prevent the recurrence of this issue.
Neelesh ji when will we get the refund ? As per the RBI rule , if money is falsely debited through UPI transaction should be reversed next day otherwise payment aggregator/Bank need to pay penalty per day . It is already 3 days over and I have not received money . I dont require any penalty but atleast need my money at earliest to continue the other SIPs
The exchange is working on the refund, we are constantly in touch with them to process the same on priority.
4 out of 5 transactions are reversed by ICCL. Still one is pending.
Hope it too will be done soon without additional follow-up/proof requested.
3 out of 4 transactions are reversed by ICCL. I have raised the ticket for the same with zerodha. Also faced same issue last month as well.
Hi @Neelesh
For one fund I have setup SIP amount of 31000
And execution is getting retried from your end & its failing continuously since for amount > 15k, it needs a cred block (UPI PIN) & it should come as a form of collect request (of type mandate)
Please get this checked on priority
umn - ecfcd2c7cd014b2a8529753bf46bf6c4@naviaxis
gatewayReferenceId - 435773454696
upiRequestId - YJP5bee8e8eb75a49cfa2e3a55f20cecde3
gatewayPayerResponseCode - V3
orgMandateId - ZERODHA2660207288361653
Hi @Deepak_Kumar_Singh
Sent you a DM.
Also created a ticket 20241223388207 which has bank statement.
Please help to get it resolved.
The exchange is working on the refund, we are constantly in touch with them to process the same on priority.
Hi @UKMIITB , We are checking this rejection with the payment aggregator, we will share an update on this ASAP.
Haa it worked before?
Unrelated but why do you have 20 SIPs?
