I have been trying to open a corporate account for 2 weeks. My queries have been answered very slowly, and there is no support or contact number that I can directly reach to get help. Whenever I update the tickets, even for a minor query, I do not receive a reply for 2-3 days.
I literally get a headache as this seems to be a very painful activity, as support is lacking from Zerodha.
I am not getting words to explain my pain; I doubt anyone at Zerodha would understand this pain.
I have been asked by two Zerodha executives to complete the IPV, but to my surprise, I am finding glitch after glitch again and again in Zerodha’s system, where they have not even registered a corporate email ID and contact number for the same. How can a person complete the IPV without their number being registered?
Ticket ID 20251013508133
I can surely say I must have encountered more than 10 issues while opening a simple corporate account.
Many times, the team answered my queries incorrectly.
I hardly get a call back when it is required. There is an average delay of 2 days for call callback and the same with the ticket raised in the system.
At least 5-6 Zerodha employees got involved to open a corporate account. I have to explain everything to everyone.
Whenever I call from my number to the Zerodha account opening team, the call has to go via the support team to the account opening team.
No direct sales manager number was provided by Zerodha for immediate resolution of any query.
Zerodha is surely behind (be it intent or technology) in providing the support when it comes to corporate account opening.
@nithin@VenuMadhav This might be the reason why zerodha lacking in getting corporate account even when a corporate wish to open the account.
We’re sorry to hear about the inconvenience you’ve faced. Our team has reviewed your ticket and reached out to assist with completing the IPV and reviewing the communication lapses you’ve highlighted. We understand how frustrating multiple follow-ups can be because of all the documentation involved in opening a corporate account. We truly appreciate your patience and feedback as we’re continuously working to simplify and improve the corporate onboarding experience.
If connecting to us via the support desk is causing difficulty, please reply to the ticket with your preferred time, and we’ll ensure our team connects with you accordingly.