Hi,
I have raised a ticket yesterday regarding buy price updation after face value change.
There has been no update, acknowledgement or status update. Just an automated mail of “we will get back in 24 hours” which by the way has been exceeded.
Is this normal behavior or special in my case?
P.S - Kindly don’t make this message hidden.
We’re sorry to hear this. Could you please DM me the ticket number?
Yes. Have sent you the ticket number.
I have to reopen this ticket.
Discrepancy still exists. Ticket was closed as they casually extended the date for it by. 7 days.(9/7/2026)
Today went by. I don’t expect it would be done now.
Who should I tag now? Any suggestions?
Hi @Abhinav_Gupta , apologies for the delay. Our team is looking into this, and I’ll have someone reach out to you with an update. Thanks
I guess I got a call. I can’t pick up now as I am in office.
They have further extended the date to 14th July from today. Straight away 5 more days extension.
I just have to accept this and have no say? Right?
Really really bad experience.
Hi @Abhinav_Gupta , we’re following up on this internally and will make sure it’s taken care of at the earliest. Apologies once again for the inconvenience.
Update:
Ticket remains open. Desprepancy remains open.
14th has passed and no resolution on this.
Waiting for date to be extended or someone will call to apologise or both.
A single face value adjustment has broken Zerodha’s system.
It took like 4 months to get a similar discrepancy cleared. So prepare for that. Also prepare to escalate, ask for a senior support executive if you don’t have faith in the current support executive.
Oh 4 months…and I thought 1 month is too long to not be able to resolve this.
Definitely not happy with current support system.
Yep, we’re sorry for this. @Abhinav_Gupta . We’ve escalated this internally. It’s taking longer than expected, and we’ll share an update here soon.
Again, sorry for the experience. We’ll have this resolved soon.
Update:
Discrepancy has been resolved by manual updation from backend.
Buy price has been updated.
Thanks!!
As this is sorted, I am unlisting this thread now as it is support related.
