Peculiar payment problem in coin

General
1

Here is the problem. I initiated sip payment through coin by upi through phonepe connected to axis . But it is showing only sbi option that obviously won’t work. Now I could not make the payment and don’t know what to do. Anybody has any idea ?

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2

You can only make payments from bank accounts linked to your demat account.

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3

@Anusha_Raju_Porwal

4

That is what i was trying

5

Hi @Nalak

Depending upon your issue, below are a few of the solutions/alternatives that could be helpful

  1. Ensure your Axis Bank account is linked and activated on Phonepe. Set it as your primary/main bank account on Phonepe to complete the UPI payment request.
  2. Link your SBI bank account to Zerodha and update the same as the primary bank for your account and complete your payment. (support article)
  3. You can also complete the payments using the net banking option.
  4. You can also opt for NEFT/RTGS transfers (support article)
  5. The best solution to complete the payments for SIP is to set up a mandate, where the funds shall be auto-debited on the SIP date, saving the manual payment for all the upcoming SIPs (support article)

Please do DM your client ID for any other specific issue and we shall check and provide an update
Ps - if the issue is on your Phonepe app where the bank is not getting updated please reach out to them

6

I know the first step and did it but it is not working. And I don’t want to use sbi as well as mandate. Funny thing is whenever I am making any other payment that time axis +phonpe combination is working fine. My point is i made this coin mf sip payments thousands of times in this way but suddenly it is not working. And it is also not working for any other upi app + axis combination excluding coin.

7

Can you please DM your client ID, we shall further reach out and assist you with the issue.

8

I am also facing same issue…earlier i was able to make payment through my primary bank now it is not possible.
Is your issue resolved.If yes, can you please let me know how?

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9

Yeah, I deleted my phonepe account. Opened upi account (ID) with another app using my primary bank account. Presently paying by using this new upi id and it is working smoothly.

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