Please fix the session management issues. If I go to My strategies and open my strategies one by one, the sessions goes off and it starts throwing error. Why does the session get logged out when you open it in a new tab?? It keeps asking to Login again. Can you please fix it?
Hi @Jack_R
We would like to inform you that we were unable to reproduce the issue on our end nor any other client has reported of similar behavior. Generally, accessing your strategies, even in multiple tabs, should not result in session expiry or repeated logout prompts.
We recommend trying a hard refresh (Ctrl+Shift+R) or accessing through an incognito window to see if the issue persists. Also make sure that your tick the checkbox of “Login with kite also” during login as shown below:
For further assistance, please write to us at [email protected] with a brief description and a screen recording of the issue. Our team will be happy to look into this for you.
Hope this helps.
I am able to reproduce it everytime.
Please open the links like multiple strategies in multiple tabs, you will see this error and get logged out
@Jack_R We noticed that you are using the Brave browser. We recommend trying the same flow on Chrome. If the issue persists, please share a screen recording of the flow with us at “[email protected]” so we can assist you further.