@ShubhS9
#20240410733429
Hi shubam can u pls look into it asap. I have been told that with in 24 hours my details will be updated in dortex and I will receive email . But I haven’t received any mail from dortex.
Have the same issue. Please advise how to do? Re kyc has been done but account is still blocked. It has been more than 2 days since re-kyc was done, and KRA shows please contact DB/Broker for updation of KYC
Hi, can you DM me your ticket number? Will get this checked.
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Checking this, Kapil.
@ShubhS9
Hi shubam now this is getting worst. First of all customer support calls gets disconnected. Now every time every person say different thing. They say as soon as zerodha approved my kyc they would have shared details to KRA. But why KRA team don’t have my details.
I am really sorry but zerodha loosing credibility.
Is there a way to transfer shares if account is blocked due to KYC? I am not able to do KYC due to some complexity with name change and zerodha team is rejecting the request every time. Its really frustrating to see account blocked all of sudden due to some KYC with old number 6-7 years before.
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They blocked me as well. I think it’s better to switch to other brokerage firms.
Hi Lalit, this is as per the regulations. We are required to collect a client’s updated details and ensure their Know Your Client (KYC) is registered with the KYC Registration Agency (KRA) before they can continue trading. Explained here.
You can complete the validation process by following the steps given here. One done the account till be activated within 5 days.
My 7 years old account blocked. Last 12 Day’s i can’t do anything. E mail can’t verify. What to do can anyone tells a succession.
@ShubhS9 - I really need help here, 1 NRO account conversion- Ticket updates takes a while and every time new person has some different opinion, and every time i send documents to zerodha email new ticket gets opened, and turnaround time is very high. I have made multiple calls till now . now i get some new updates on the ticket and have to spend time typing and explaining the whole thing again, I have to call them tomorrow and explain what Anup told last time, Anup was helpful however now the ticket has reached someone else. i have again updated the ticket and it will take days to get reply.
2. My account is still blocked,
Can you please bit take this on priority , i have spent significant time and money in notarization , travel ,documentation ,calls . This is genuine case , can you please escalate this internally at least and help get some attention.
My trading account has been blocked for 24 days. We have done rekyc but the account has not been unblocked yet.It has been a week since we have done rekyc.pan number and mobile number is verified but email validation has failed. Our new kyc is on hold.what to do?
My trading account has been blocked for 24 days. We have done rekyc but the account has not been unblocked yet.pan number and mobile number is verified but email validation has failed. Our new kyc is on hold.
Hi shubh, i need ur help.
My accound is blocked. Relyc at nse kra completed on 15th april but still the activation not happened. My ID is RM3939. TICKET NO #20240425820836
Pl help in this regard.
Tnx in advance.
Hi @manu_raj_dadwal, our team has responded to your ticket. Please login to support.zerodha.com and check. For further assistance, you can reply to the same ticket.
Our address and name in zerodha, aadhar &pan are different. They have three different address. To get our kyc verified they are saying we need to change the name and address . To which address and name should we change it to??
You will have to update the name and address as per Aadhaar.
2 Likes
Thanks shubham. Last one month i was tried to get this answer. I was raised a tickets in this matter. But they also.