Unable to exit my mcx position

General
1

I have an mcx postion.unable to exit. It says internal error occurred.

Guys please help @nithin @VenuMadhav @ShubhS9 @MohammedFaisal

6 Likes
2

Same issue. ZERODHA Resolve it ASAP

1 Like
3

@Pradeep_P1 @Abhimanyu_Somani

3 Likes
4

Same. I lost all the remaining premium. I just hope my SL was processed at exchange and positions adjust tomorrow. Fingers Crossed.

5

i was able to place order from icici direct terminal , so it wasnot an exchange problem but an error from kite end.

1 Like
6

my orders were showing pending till the end of trading day and suddenly i receive a notification that all my orders were executed , now who will be responsible for the losses and also the lost gains due to not able to see if position was created or not
@nithin

2 Likes
7

Will this be counted as a Glitch at the Zerodha end?

Does Zerodha provide RCA for such cases?

8

Yes same issue I m facing

9

I am also facing the same because which I have placed multiple orders to exit and day end I see all orders are executed Big loss Silver is Short and it’s Opening gapup today :pleading_face:

10

Hey Karan, same has happened with me. What are you doing about it?

11

Opened with a huge loss today because yesterdays sell did not go through and then later it did at somepoint marking my position as bearish in bullish market. What do we do now? Should we file a complaint?

12

I suggest everyone to file complaint on SEBI Scores and bring them to justice

2 Likes
13

I thought there is problem with NOV contract only in SILVERMIC, so instantly I have taken opposite position in FEB contract to protect the loss, but in today morning I saw all orders have been executed yesterday and all positions have been opposite of my actual trade😔. I don’t know who is responsible for this, SEBI has to take some action to prevent this Exchanges and Broker problem glitch.

1 Like
14

How and where to complain? I lost good money due to order executed back end without even allowing to make any changes

15

Hi @shikamaru_uzumaki , please open a ticket at support.zerodha.com and DM me the ticket number. Our team will have this checked and provide clarity.

16

Please open a ticket at support.zerodha.com. Our team will have this checked and provide clarity.

If you’ve already opened a ticket, please DM me the ticket number so we can follow up.

@DEEPAKVSD @Naman_Pandey @KaranRohra

17

could traders accounts be restituted?? those who have sold gold or goldm or even options and forced to cover at 2000+ points, what about them.

18

I have created ticket ID: 20251017102060

19

Hi, @KaranRohra , having this checked.