Unable to redeem mutual fund gifted to me by family via cdsl easiest

Zerodha Coin - Direct MF
1

I got 2 mutual fund as a gift . i pledged one fund and trying to redeem another fund since past 2 days via coin app. The order goes through and later gets rejected with email sayings Remarks : nil balance.

my ticket is open with Zerodha support but no resolution provided.
what is to be done in such case ?

2

@ankit_exclusive, please DM your ticket number, we shall have this checked.

3

hi, ticket is already opened. and escalated to BSE now. lets see.

4

kindly update
tell me what happened

5

i thought the main advantages of demat mutual funds are easily transfers.