I had closed my account with uptox but I keep getting following two emails
- EOD market status from Upstox
- Email from BSE and NSE saying my account balance is zero.
I got confirmation from Upstox that my demat as well as Trading account is closed.
We are sorry to hear that you will be closing your account. We hereby confirm that your account has been successfully closed. Particularly, the following activities have been done: - Closed your account on the NEST - Closed your trading account from Upstox Back Office - Closed your Demat account on CDSL
If my account are closed, I should not be getting emails from Upstox. I followed with them thrice and I got confirmation from them twice that both accounts are closed however both emails (1. EOD Upstox & 2. NSE/BSE account balance emails) have not yet stopped.
After getting such a pathetic support from Upstox, I decided to follow up for one last time before filing complaint against upstox. I got following response
This is to inform you that we have successfully closed your demat account. **This is to keep you informed that since your account was active with us in the past one year we need to report balance to exchanges for the coming 12 months irrespective of balance amount. Please be informed that your account with us stands closed.** We would also request to ignore the mails as you have already closed the account with us and If you are getting promotional emails from Upstox, you can open the email and scroll at the bottom of that email and click on 'Unsubscribe' option to avoid getting the same in future. Meanwhile, we thank you for your patience.
This does not make sense at all.
I am thinking, may be Upstox is keeping account intentionally open to keep their customer count high ?
Any expert, please let me know what needs to be done ?
Note: I have checked eCAS statement from CDSL and Upstox DEMAT account does not show as active anymore. Issue is they are not closing my trading account even after follow up.