Currently, not all banks give us bank account number from where the funds have reached us when transferred using UPI/IMPS. Unless we know that, there is no way we will know whom to update the funds for. Hence we ask for the clients to upload the screenshot. If a bank sends us your account number, we will update within 5 mins even if you don’t update screenshot. RBI has mandated that all banks should share account numbers when IMPS/UPI transfers happen, by March 31st, 2017. So hopefully soon, we will not need to ask you for your screenshots.