I will explain it.
In India, all orders should be sent to exchange.
In USA, orders r sent to exchange. Orders are matched in broker level also. Also orders are sent to big brokers who act as exchange.
There is no demat account in usa…all the shares are held with broker. Also in usa there is no need to send orders to exchange as brokers act as exchange.
something totally new to me, will dig on this today!
They use payment for order flow, that’s how they are so efficient. With multiple exchanges, instruments and a whole lot of liquid trading underlying. It does have it’s own merits and demerits as it is heavily based on trust.
Being an older timer with Z, I need not post a ton, but do not be discouraged with direct client/customer interaction as you always do and that is an edge in itself.
Very disgusting comments from the user but i’d prefer to be civil here.
@nithin Just read through the bulletin update. It pretty much just points out that the leased lines were down. I remember this used to be frequent in the early days of weekly banknifty expiry, so this isn’t a new/unforeseeable issue for zerodha. Why is zerodha allowing sensex trading without ironing out all the kinks? it it ethical?
@nithin I have lost 64k yesterday I wanted to exit my trade on 30k loss but due to this glitch I couldn’t make it.when I raised a ticket for this concern and I got system generated replies which is not expected from a broker like zerodha. You should have compensated for this. I know zerodha has millions of user base and doesn’t care about much if few customers switched from one to other brokerage app but atleast you should do something for yesterday case regarding refund
We’re really sorry, @Manu_Gupta…Can you please DM me the ticket details ? Will get it checked with the team
Please create a support ticket; we are looking at all the cases. About the refund, I can’t give a blanket statement. Our team is looking at this on a case-by-case basis and taking action. It will take time to resolve everything.
Nithin Ji, aap trading ko ek profession maante hain?
If no, there is no point to reply.
If yes, you should be knowing what and how a trader goes through to manage, right from the living expense management to, family, society acceptance issues, taxes, uncertainties etc till attaining a level.
A very tough job where dealing with all these emotional issues, yet he/she has to cut out emotions, valuate risks and decide in the market.
1)Practically how can one while trading evaluate these technical connectivity risks? Itna dar dar ke koi trade kar sakta hai ?
2)This issue happened in past. So what nudge or any information you passed to customers? Aapko tab nai apne se affect hua ye?
Untill this social media outage happened…
40,000 - 50,000 Rs loss kya mazaak hota hai?
Aapke business me koi aapko 1 lakh ka loss karwa de, aisehi blog reply read krengey aap?
I understand retail trading is hard, but don’t disrespect or discourage them like this.
Aapko aur supportive hoke in sabhi affected logon ka brokerage wapas karna chahiye
Because online banking /UPI ya Neft etc transfer me due to technical glitch/internet off ho gaya to paisa doob nahi jata hai… Refund ho jata hai…
Yahan bhi ho sakta hai. This is not a gamble or poker play. (Or if you don’t consider trading as profession itself.)
Intention is needed.
Just to also share other side of story for my experience related to a glitch from Finvasia on 13th April, they completely compensated and refunded 46k. (Also, this was not an adjustment from future brokerages 
)
Exactly, intent is needed. And that too suporitively hona chahiye. Publically Zerodha should tell affected people to raise a ticket for refunds.
Else most of them in shock won’t be able to know what to do, where to go. And busy zerodha lines and customer representatives gives another anxiety issues. 
i’ve taken many hits but never seen the guy who profited ever complain. This is the mother of irony.
Still waiting for the day I make it big from a glitch!
Hi @Abhishek_Srivastava ji.
Dhanyawad aapke message ke liye.
Zerodha me hum sab log especially @nithin trading profession kitna katin hai regularly batane ki koshish karte aaye hain chahe woh social media pe ho ya twitter ya koi bhi interview ho aur tradingQ&A community mainly wohi topics pe discussion karne ke liye hai
Jab bhi koi bhi matter me, small or big, agar usme customer experience improve karne ka scope usme hai, toh hum woh zarur karte hai.
Aap kripaya kar ticket create kariye. Hum case by case issue address karne ki koshish kar rahe hain.
Best possible infrastructure rakhne k baad bhi aise issues possible hai sir, kyuki ek trade complete hone me bohot entities ka kaam involved hota hai jiska front face Broker hota hai lekin control pura broker k haat me nhi hota hai yaha jaise US me hota hai. Aap isey darr samajh rahe hai - lekin aap isey ek sach ki tarah kyu nhi dekh rahe hai aur yeh baat desh ke har broker k liye applicable hai.
Mein akele nahin, yeh community me jitne bhi active members se unse aap puch sakte hai, agar traders k liye koi bhi chij beneficial hai toh woh baat exchange, regulators tak @nithin zarur leke jaate aye hain…
Zerodha k control me jitna bhi possible hai customer experience aur service improve karne ka, aage jaake hum aur behtar tarike se karenge. Thank you once again for sharing your thoughts.
@nithin Once Zerodha releases its own OMS by this year’s end (as you mentioned somewhere). Will it completely replace Refinitiv as RMS & OMS vendor?
I have read most of your disclosers regarding technical glitches, and a lot of time the issue is because of Refinitiv. Once you release in-house OMS, the probability of future glitches should decrease, right?
It is a very risky & rewarding upgrade, I hope Zerodha’s tech team will handle of all edge cases.
Apparently its the exchange and not the broker which is not prepared for such a traffic.
Meher Ji, @nithin Ji, if one is keeping SL in the system. .
I thinks that’s the max a trader can do as risk management…
Is it possible that after placing, SL can also not get trigger due to glitches ?
nope… i’m still not going to get drawn into the mud!
As per terms and conditions…u will always have internet risk and u can’t do anything for asking loss. Because u signed an agreement issued by sebi.
Most of problems in India is exchange side and because of this it’s happening.
