Whenever I raise a query with Zerodha customer support, the initial response I receive is often not relevant to my actual question. Because of this, I end up spending additional time replying to the ticket again and explaining the issue once more. I’m not sure if everyone faces this problem or if it’s just me.
For example:
Today I raised a query regarding a Coin order that was executed on 2nd March, but it is still not processed (I placed the order within the cutoff time).
I have also placed another order on 4th March, but my query was specifically about the 2nd March order. However, the customer representative responded with details about the 4th March order, which is not the issue I raised.
This makes me wonder whether the message is actually being read and understood before responding, or if the goal is simply to close tickets quickly to meet internal SLA targets.
Response fro Zerodha Team
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Thank you for writing to Zerodha.
The allotment of mutual funds occurs on a T+1 basis. Since your orders were executed on 4th March 2026, the settlement will be completed by tonight in your linked bank account.
You can update this ticket if you have any further concerns or queries, and we will assist you.
The ticket will be marked as closed if we do not hear from you within 24 hours. However, you can reopen the ticket if needed. For further assistance, you can also reach out to us via our Support Portal.
Another response from support again proves my earlier concern. In my previous reply, I had already attached a screenshot of the order which clearly shows the time the order was placed. However, it appears that the attachment was not checked before responding.
This once again reinforces my concern that Zerodha support may not be focusing on actually resolving the issue, but rather on closing the ticket as part of their internal process.
Response from Zerodha Team
Thank you for writing to Zerodha.
The payment for the orders placed on 2nd March was captured after the cut-off time, so the order was executed on 4th March and will be settled by tonight in your demat account.
You can update this ticket if you have any concerns or queries, and we will assist you.
The ticket will be marked as closed if we do not hear from you within 24 hours. However, you can reopen the ticket if needed. For further assistance, you can also reach out to us via our Support Portal.
I noticed that my query has been unlisted from the forum. My intention was only to discuss a customer support experience and understand if others face similar situations. I have not shared any incorrect information. Could someone clarify why the post was unlisted?
Hi, we’ve reviewed the ticket you shared in DM. The thread was temporarily unlisted while we were checking the issue. We have also sent you a DM with an update and will be taking the necessary action internally. Apologies for the inconvenience caused.
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