Zerodha will refund the amout or not? Which belongs zerodha error

General
1

Dear Sir,
 
Myself balamurugan. ihave a zerodha trading & demat account.
 

i hold a lot in option w.r.t below details
 
8700 call 3175qty
8750 call 4500qty
 
i have started to call zerodha customer care 08040402020 since 9:15AM to till now today.
They didin't attend the call single time also. Morning when the nifty is +10 points, i have tried to squreoff my possition.
But, it's not happand due to mobile app not worked & Z5 option is not worked.
i have continuously tried, unfortunatly i was connected when the 8700 call at the price of 27.65.
I have placed order to squreoff the possition. but, i has been rejected. i have lost Rs. 12,0000 becuse of the following reason,
 
1. customer care not attend the call.
2. mobile app nor worked still now.
3.zerodha website Z5 option not worked.
4.Placed order rejected even have the lot qty.
5. Possition not showing the lot till now.
 

it's fully zerodha error. whether zerodha will refund the loss amount or not?

Note:

I have placed a complaint in  

1. NSE.com

2. [email protected]

3. india@ zerodha.com

4. complaints.zerodha.com
 
 
Regards,

Balamurugan S

1 Like
2

Even this happened to me last week , Z5 was not working and dead slow and not logging in and even i had some money :frowning: by not able to place on timely orders , i had raised this issue to [email protected] and their response is still dead slow that the site, they simply ask template of questions and say it as temporary issues but it actually spanned across weeks , inbetween it works sometimes. Really some one has to look into this issue seriously and escalated to correct chain. hope Nitin will look on to this and take some action.
Atleast today got a message saying all these were down , so that i didnt touch anything , but it is good day to go since market consolidation is happening

3

Even This kind of case happened with me…Now gathering all the evidences to file a case in consumer court after my exams get over…

4

@everyone
Advice caution, today also web platform is not working properly.
So guys, do not enter any intraday positions. Later you may not be able to square off, if in loss.