I have noticed that refresh rates of bids and ask prices in the market depth is very slow, it takes anything between 5 to 15 seconds…is this browser specific issue or is it zerodah issue
In the attached image i have placed the order to sell UPL 660 PE at Rs 4.35 but the market depth has not refreshed…and the offer price still shows Rs 4.4
Can someone from the Zerodah team explain why is it so…thanks in advance
LTP , offer price and bid rate can be totally different, so what exactly you are finding fault here?
@siva 4.35 should be shown as offer price instead of 4.4, since 4.35 is less than 4.4 and they made a offer for 4.35. He’s saying it’s taking 15s for market depth data to update and show 4.35 instead of 4.4.
Note that his order window is showing “Modify” and not “Sell”. He already placed the order.
Low volume scrip has these issue.
I have also faced this issue multiple times. It takes a lot of time to refresh most of the time. Even when I place an order, my order is not displayed in the first position immediately. It takes a few seconds to reflect
That is the point I want to raise with Zerodah…when bid or offer prices are not reflected correctly as soon as the bid or offer is made, than we potentially lose money. THEY NEED TO FIX THIS…whom I should tag so they look into this issue? Pls advise
move this to Zerodha category. Also, create a support ticket for the same
Let e get this checked.
@Trader_R Did you get any response from Zerodha.
I have also faced this issue many times. (This problem turned from ‘sometimes’ to ‘always’)
Unable to make better bid or offer price for my orders due to this Zerodha system issue. There is so much lag in the LTP from what is showing in the bid and offer. (This is even for highly traded ones)
I am also incurring huge losses due to this one specific issue with Zerodha.
@Muralidharan_J Could you please DM us your client ID so that we can have someone from the team reach out to you?
I raised a tkt with them initially they kept coming back with the answer that this is due to liquidity issue in the contracts …i kept pushing back saying liquidity or no liquidity the data should reflect immediatley so finally one person called me and acknowleged the issue and said that they are aware of this issue and this is from exchange side ( feed is delayed) and they have raised this with the exchange. Also that all the brokers are facing this problem…hope will get a resolution from the exchange and it will be fixed…I AM HONESTLY NOT SURE, ONLY THIS CAN BE VERIFIED IS BY PUTTING TRADES THROUGH OTHER BROKER…IF ANYONE HERE IN THE GROUP CAN CHECK (AS I DON’T HAVE AN ACTIVE F&O ACCOUNT WITH OTHER BROKER)…SOMEHOW I DIDN’T FIND IT CONVINCING THOUGH
@Trader_R For my ticket for the issue, they didn’t even acknowledge there is an issue. Their reply is simply text taken from their reference manual… saying how LTP changes etc etc.
I am doubtful if this is an exchange issue, and all other brokers also facing same. Need to check this with other brokers to confirm. I think, no need to put trades through other brokers. Simultaneously checking market depth data of Zerodha and some other brokers should be enough. Will be good If someone who have account with other brokers can check this.
I think DM is not possible here. I sent my client ID in a mail to you.
I checked in Alice Blue its the same issue there…I punched an order from zerodah and checked the market depth in both the places, the refresh rate is slow in both Zerodah and alice blue…So we as retail investors are losing because of NSE
Checked this in icicidirect also. Same issue. Are retail traders/investors provided with lagging market depth data by NSE. I wonder who is making those trades - showing as LTP - when they are far far away from bid/offer showing in market depth for us. Are there any priority brokers who get actual market depth data whereas other brokers don’t ? I am not aware of this practice.
We stream the data exactly as received from the exchange. We’re exploring possible improvements, but this may take some time.
When your streamed data is so much lagging, we expect it is escalated to someone ‘responsible’ and tracked till closure.
This issue is now widespread. Earlier it was in the morning hours. But now it happens almost anytime during the trading hours. Lack of urgency in resolving such a major issue affecting all retail investors and traders. This is unfair, no level playing field in the market for all participants. No wonder 95% of retail traders making losses. Retail investor/traders are blindfolded, hands tied and asked to fight with large HNI players with the systemic issues.
Update as of today…My bid for an equity options contract takes nearly 3 minutes to reflect in the market dept in Zerodha Kite. In this 3 minutes, several transactions happenning in the same contract as shown in LTP. I am unable to do timely exit of my positions due to this issue. and making huge losses. Can someone in Zerodha look into this serious issue.?
Can other traders, suggest a better options than Zerodha to overcome this critical issue? Which broker to switch to from Zerodha?
I am a little suprised zerodha team wasn’t aware of this issue. i have faced this issue in plenty of contracts across various scrips. Especially in deep ITM/OTM and next month contracts. All these years I have been just blindly increasing/decreasing my bid/offer till it matches with a seller/buyer, none of which reflects in the market depth immediately. Refresh takes on an avg 10 sec, maybe more. It does cause a decent level of anxiety because in my case they are multi legged orders.
I simply assumed that this is what retailers have to make do with all this time…. 
I understand faster (or quicker) data comes at a cost, but MAYBE some of the retailers (like myself) are ready to pay a little premium for it. I am anyways losing a lot more because of slippage due to this issue.
