Fully agree with all the things @Jason_Castelino has said above. Him & I have discussed the incompetency of the Zerodha support staff privately many times earlier. The bot thing is something a lot of us agree with…
@nithin, you have mentioned in the past about keeping things equal for all customers, whether the holder’s account size is 5k or 5 cr. But maybe you should reconsider that. Traders who contribute more to your bottom line (brokerage, float income, turnover etc.) should be getting better service. This is what happens with other brokers, as well as banks, or when you’re applying for credit card, loans, airlines services, etc. Expecting prompt & efficient service for someone with an 8 or 9 figure long standing Zerodha account isn’t really asking for a whole lot…
It’s something me and other people on this thread had suggested previously as well, more than two and a half years ago.
And a Zerodha representative had confirmed that this was in the works, but nothing got implemented…