Twice I was given the usual ‘we’re looking into this’ reply, and today after 11 days, the ticket was closed with the reason that extra brokerage is charged when the account goes into negative, which I myself mentioned in my initial statement. @Nithin,
a) first your faulty system is charging extra brokerage and then one can’t even get it refunded even after raising a ticket. This is extremely disappointing.
b) I genuinely think that the customer support job could be done by bots in most cases…