Please don’t troll. My condition is serious. I’m suffering from Panic & Anxiety attacks and condition is getting worst day by day. I’m afraid I don’t take any bad step.
So here is what happened:
I have account with 5Paisa broker. On 5-August-2020, I accidentally subscribed to their Platinum Yearly Plan which costs INR 5.5k and payment method was Bank Account. Since I did it mistakenly, I immediately canceled the transaction and money didn’t got debited from my bank account. But somehow, Platinum Plan got activated. I immediately canceled it and created support ticket to downgrade my account back to “Basic Plan” (Free one). By afternoon around 3:37 PM 05-August-2020 (same day), the Platinum Plan which I subscribed mistakenly got fully canceled and my account got downgraded back to “Basic Plan” (free).
And after further communication from 5Paisa support, they clearly mentioned in their emails:
Warm Greetings from 5paisa.
With reference to your raised concern we would like to inform you that your subscription has been cancelled.
No Amount will be deducted from your account against the subscription service.
Your account is currently under basic plan and will not be updated until you place fresh request.
We hope we have clarified your concern
Warm Greetings from 5paisa.
As mentioned in the trail email we would like to mention that no charges will be levied to your account for the subscription plan.
The plan you have opted has already been cancelled.
We hope we have clarified your concern.
On Android app and Web Browser, it’s showing me “Basic Plan” everywhere. However on Trade Station, It’s showing me “My Platinum Plan”, however when I click on it, it shows me “Basic Plan”.
I contacted customer care and told them about this and they told not to worry since you’re downgraded back to “Basic Plan”, your mistakenly subscribed “Platinum Yearly Plan” has been successfully canceled and you were not charged or will be charged and you received email from our end for the same. The trade station might not be updated but on our backend and everywhere, it’s showing you’re on “Basic Plan” free.
However, I’m still scared that due to this technical glitch of Trade Station, they’ll charge me and deduct balance.
I know I’m sounding very weird but just because of this, I’m having the worst panic and anxiety attacks of my life.
My question is: I just want to know what I’ll do if they somehow charge me 5.5k INR for the canceled plan by giving some excuse.
I know this is Zerodha’s forum but I can’t trust any other forum more than this. I’m just 18 years old, I don’t have money to pay. I can’t talk to anybody. Please help me. I’m feeling helpless and losing hope and having bad thoughts in my mind. Please do not troll.
Please drop your suggestions on this.